- Delivery & Shipping
How much does the shipping cost?
We offer free shipping on all orders. However, for returns or exchanges, the shipping will be paid by the customer. Please see our returns policy for more.
How do I track my order?
Want to keep an eye on your order? Head to ‘My Page' > 'Order Status’. You will be able to track your order and review your order details.
When can I expect my order to be delivered?
Place your order before 2PM PST Monday – Friday and we will ship your order the very next day. Delivery takes up to 3-5 working days.
For any exception, we will notify you via the "Notice" page.
CORONA VIRUS UPDATE – Due to Covid-19, delivery may be affected. If this is the case with your order, we will notify you via the “Notice” page.
- Exchange & Return
How do I return my items?
We do all we can to make sure our customers are blown away by our products, but we understand that sometimes things don’t always go to plan.
If you are not 100% satisfied with your item, we are here to help.
To begin your return request, head to 'My Page' > 'Order Status’ > 'Select Order #' > Click ‘Request for Refund’. Fill out the popup form and submit.
For more information, please head check out our returns policy.
If you’ve had a change of heart after placing an order online, the good news is you can request an exchange by heading
to 'My Page' > 'Order Status’ > 'Select Order #' > Click ‘Request for Exchange’. Fill out the popup form and submit.
Please see our returns policy for more information on exchange.
What is the return policy?
If you change your mind after placing an order, you can request a return or exchange.
We want to make the returns and refund process a breeze for our customers, so here’s a rundown on what to expect:
· If more than 30 days have gone by since the receipt of purchase, we cannot offer you a refund or exchange.
· To be eligible for a return, your item must be returned with all the original packaging, accessories, and in the same condition which you received it in.
· A shipping charge of $5.99 will be made for returns or exchanges and will be debited out of the total cost of the product.
· Any free items or gifts included with your purchase must also be returned to us in order to process any returns or exchanges.
· Please note that it may take longer than usual to process returns and exchanges depending on the product and its availability. We will keep you updated with what is happening with your request so you can go stress-free.
· If you wish to exchange your item for a different color, please contact customer service for details. If you would like to exchange your item for a different product, please request a return and place a new order for the product you prefer.
· For items purchased offline or with our retail partners please follow their return policy. For a complete breakdown on our return policy, please read the return policy in its completion.
- Manual download
TWIG Leather Case
Protect your TWIG without sacrificing style with our sophisticated, genuine leather case.
"Natural leather for timeless elegance and value"
The signature leather used in TWIG was designed to wear over time and develop a softer texture and an attractive worn look. The aluminum case of the Twig earbuds provides a contrasting visual against the leather face giving it a unique and sophisticated look.
"Convenient use and portability with added protection"
Elegant and simple design allows for easy access to the earbuds without removing it from the case, while permitting both wired and wireless charging. Attachments and accessories can be added by simply using a metal ring and making it your own.
* A leather strap for added portability can be purchased separately.
"A minimalist design that teases what’s hiding inside"
The design of the case was made to a form fitting factor that perfectly wraps the curve of the TWIG. Subtle ODDICT logo in the back adds a finishing touch to this minimal design.
The official TWIG leather case is crafted in black to accentuate the luxuriously shiny aluminum face.
All manufacturing is done by hand. Natural cowhide has inherent elasticity and defects, so there may be slight gaps in the LED light and charging cable holes due to the nature of the material. This is not a defect so please be advised.
Natural Cowhide Case / Warranty Card & Fitting Guide
(Option: Natural Cowhide Strap)
MADE IN KOREA