- Delivery & Shipping
How much does the shipping cost?
We offer free shipping on all orders. However, for returns or exchanges, the shipping will be paid by the customer. Please see our returns policy for more.
How do I track my order?
Want to keep an eye on your order? Head to ‘My Page' > 'Order Status’. You will be able to track your order and review your order details.
When can I expect my order to be delivered?
Place your order before 2PM PST Monday – Friday and we will ship your order the very next day. Delivery takes up to 3-5 working days.
For any exception, we will notify you via the "Notice" page.
CORONA VIRUS UPDATE – Due to Covid-19, delivery may be affected. If this is the case with your order, we will notify you via the “Notice” page.
- Exchange & Return
How do I return my items?
We do all we can to make sure our customers are blown away by our products, but we understand that sometimes things don’t always go to plan.
If you are not 100% satisfied with your item, we are here to help.
To begin your return request, head to 'My Page' > 'Order Status’ > 'Select Order #' > Click ‘Request for Refund’. Fill out the popup form and submit.
For more information, please head check out our returns policy.
If you’ve had a change of heart after placing an order online, the good news is you can request an exchange by heading
to 'My Page' > 'Order Status’ > 'Select Order #' > Click ‘Request for Exchange’. Fill out the popup form and submit.
Please see our returns policy for more information on exchange.
What is the return policy?
If you change your mind after placing an order, you can request a return or exchange.
We want to make the returns and refund process a breeze for our customers, so here’s a rundown on what to expect:
· If more than 30 days have gone by since the receipt of purchase, we cannot offer you a refund or exchange.
· To be eligible for a return, your item must be returned with all the original packaging, accessories, and in the same condition which you received it in.
· A shipping charge of $5.99 will be made for returns or exchanges and will be debited out of the total cost of the product.
· Any free items or gifts included with your purchase must also be returned to us in order to process any returns or exchanges.
· Please note that it may take longer than usual to process returns and exchanges depending on the product and its availability. We will keep you updated with what is happening with your request so you can go stress-free.
· If you wish to exchange your item for a different color, please contact customer service for details. If you would like to exchange your item for a different product, please request a return and place a new order for the product you prefer.
· For items purchased offline or with our retail partners please follow their return policy. For a complete breakdown on our return policy, please read the return policy in its completion.
- Manual download
True wireless earbuds that blend modern design, quality materials and premium sound.
Aluminium body / Wireless charging case / EQ Application / Earbuds with silicone tips
"Premium sound thanks to dual 12mm drivers"
Dual carbon, 12mm driver units for distortion-free sound reproduction.
Customize your listening settings with our free app.
- Design & Material
"Designed with you in mind, the earbuds and carrying case add a beautiful accent to any space"
TWIG is the first earphone to apply an aluminum cylinder to its design, giving it a luxurious and unique look.
- The Perfect Fit
"Silicon tips designed for all ear sizes"
The open ear design ensures comfort and stability for all users, the silicon ear tips enhance sound insulation and provide a snug fit without causing discomfort.
"Wireless Charging & Quick Charge Capability"
Convenient wireless charging, one hour of playback time with a 10-minute charge.
A fully charged case can recharge your TWIG up to 3 times.
"Personalize your sound with the ODDICT app"
The ODDICT app gives you full control of your sound profile and settings with equalizer / preset functions. Manage firmware updates, battery and connection history all through the app.
- Other Features
“IPX4 & Smart Play/Pause Functionality”
IPX4 water-and-sweat-resistant design keeps your earbuds protected during workouts and light rain.
Smart Play/Pause’s automatic ear detection plays music when the earbuds are on and pauses it when you take them off.
Earbuds / Portable Charging Case / Type-C Cable / One Set of Silicone Ear Tips / User Manual